Shipping policy
Shipping
When you shop on kimmagepartyshop.com, our dispatch team are totally dedicated to getting your order on its way to you in the fastest time possible. Order dispatch may take a little longer in the below cases:
- If you've ordered outside of our normal processing hours, or on a Bank Holiday
- If we encounter a sudden stock shortage of one of your items, and we need to contact you to help you find your item or arrange an alternative.
- If we provide an alternative, the customer will be provided with an item of equal or higher value. We will never provide an item of lower value in this circumstance.
When your order is dispatched from kimmagepartyshop.com, you will be sent an email confirming your parcel has been handed over to the carrier.
Standard Delivery
Standard delivery is an affordable, secure and efficient delivery method. If you need your order in a hurry, and are not sure it will arrive on time, please contact us before placing your order. We will do our best to facilitate your requirements, although additional charges may apply in certain cases.
Free
In certain situations we will provide a free delivery service. Free delivery may be subject to a minimum spend on our website, and may only be available for certain products or promotions. When free delivery is available, the minimum spend will be advised on the product page and/or homepage.
Customs and Import Duties
Depending on where your order is being shipped to, your kimmagepartyshop.com parcel may be subject to Customs and Import Duties. Unfortunately, we're unable to predict what these charges will be and these fees are not included in your kimmagepartyshop.com order total. If charges should apply to your order, you will be contacted directly from the Customs office with details.
Delivery Delays
kimmagepartyshop.com aim to achieve on time delivery for all orders. We only work with established, professional delivery companies. Once your parcel is dispatched from kimmagepartyshop.com, the responsibility of the on time delivery of your order is transferred to the shipping provider as this is outside of our control. We monitor the performance of our carriers closely to ensure the best possible service for our customers.
Additional Information
When your order is dispatched from kimmagepartyshop.com, you will receive an email to notify you that it has been passed to the selected carrier. From this point in time, your delivery timeframes will commence. We may dispatch your order from multiple warehouses and sometimes it may arrive in more than one package. This will not result in additional delivery charges for you. We'll always keep you informed if we encounter any exceptional delays in dispatching your order.
If your order is being shipped via an express or tracked shipping service, we'll include your tracking number in our dispatch notification email to you. Deliveries are unable to be made on Sundays or public holidays. All delivery estimations are approximate and can be delayed due to circumstances beyond our control, but we will be happy to help you resolve any unexpected carrier delays.
Shipping Restrictions
Due to shipping restrictions, we are unable to ship compressed helium tanks outside Ireland.